Understanding Financial Vulnerability: Challenges and Opportunities

Hosted by University of Leeds

In this event, we delve into the issue of financial vulnerability, emphasising the crucial role that technology can play in identifying and supporting those at risk. Our aim is to bridge the gap between social science insights and technological solutions, exploring potential use-cases where digital technology and artificial intelligence can be leveraged to combat financial vulnerability.

This event serves as a platform for stakeholders to engage in meaningful dialogues, exchange innovative ideas, foster relationships that could influence policy and practice, and gain a broader understanding of the environment in which financial vulnerability sits, encompassing consumers, technology, personnel, and institutions.

This event is designed to appeal to a diverse audience, including banks, building societies, regulators, non-profit organisations, as well as the general public. For financial institutions such as banks and building societies, the session offers the opportunity to identify potential innovative applications for existing data to combat financial vulnerability. Regulators may find the insights gleaned from the session valuable for informing future policies. Technology companies and start-ups specialising in AI, machine learning, and digital platforms will discover specific use-cases where their technologies can be applied to real-world financial challenges. Furthermore, the session invites the third sector, non-profit organisations, and the general public to engage and shape the discourse on the opportunities and challenges of using technology to address financial vulnerability.


Nabi Omidvar

Associate Professor of Artificial Intelligence in Finance, University of Leeds

Nabi Omidvar, an expert in AI, specialises in high-dimensional optimisation and machine learning, an area in which he has made several award-winning contributions. Currently at the University of Leeds, he leads various projects in financial services, including AI-based mortgage analytics and credit risk in high-volume lending. His research emphasises both the theoretical aspects and innovative practical applications of AI, reflecting a commitment to real-world impact and social good.


Helen Lord

Chief Executive Officer, Vulnerability Registration Service

Helen Lord is the CEO of Vulnerability Registration Service (VRS). VRS provides a data sharing model to alert service providers, in any sector, of potential vulnerability in their existing or prospective customer base. VRS collates information about vulnerable individuals either directly from the consumer or from those authorised to act on their behalf. It also helps proactively lead people to support.

Helen has previously worked to help organisations comply with their data protection obligations, particularly in implementing GDPR changes. Helen worked for Experian for 20 years, was their Director of Compliance, Fraud and Consumer Affairs and managed Experian’s consumer-facing team for much of her career.


Richard Carter

Chief Executive, Lenvi

Richard leads the organisation and is responsible for setting Lenvi’s strategy. His hands-on, client-facing approach includes overseeing Lenvi operations on a day-to-day basis. With over 30 years’ experience, Richard has spent his entire career working in technology in financial services, specifically the lending industry, and is passionate about shaping the next generation of fintech. A well-respected voice in the fintech industry, he is fascinated by technology and gadgets and obsessive about customer service.


Savannah Price

Founder and Chief Executive Officer, Serene

Savannah is a passionate and driven entrepreneur on a mission to create a more compassionate and inclusive financial services landscape. Drawing inspiration from her own family experiences with mental health challenges and addiction, Savannah has leveraged her MBA from the University of Oxford – with special focus on AI in fintech and digital transformation – to start Serene, a company devoted to developing data-driven tools that improve the early identification and support for vulnerable customers in banking.


Deborah Fletcher

Senior Manager, Group Customer Inclusion, Lloyds Banking Group


Kellie Lloyd

Analysis and Insights Manager, Group Customer Inclusion, Lloyds Banking Group

AI & Machine Learning, Diversity and Inclusion, Fintech
Understanding Financial Vulnerability: Challenges and Opportunities
28th Sep 2023 12:30pm - 4:30pm
Hosted by University of Leeds
Nexus - University of Leeds, Woodhouse, Leeds, UK

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