Transforming for tomorrow: Navigating the digital horizon with HMRC and L&G

Join us for a compelling lunchtime meeting where we delve into the rapidly changing technology and customer trends and their impacts on businesses and society.

We will be joined by Lee Hawksworth, Deputy Director Digital Service Owner at HMRC and Saman Badakhshan, Mobile Practice Lead at L&G, who will discuss how their organisations are putting a digital-first approach at the core of their business and technology-driven customer interactions.

We will focus on their bold ambitions to meet the needs of their wide and varied customer base and how they have developed and scaled apps to drive engagement.

The session will be hosted by Joanna Stevens, Leeds Technology Lead and Jill Ross, Managing Director, Accenture who will share the key technology trends driving customer expectations and demand.

Key topics:

• New tech trends.
• Navigating a digital-first approach with legacy technology and processes.
• Mobile app strategy, development, scaling and adoption.
• Creating a seamless omnichannel customer experience.
• How to react to your user needs quickly in a highly regulated environment.
• Governance and board approval.

The meeting will be followed by lunch a selection of hot and cold sandwiches and light bites, digital demos, and networking.

To register, please visit our sign-up page.

Agenda:

• 12:00- 12:15 – Arrival and Refreshments
• 12:15-12:25 – Welcome from Accenture and a deep dive into the latest tech trends we are seeing globally – Joanna Stevens.
• 12:25-13:00 – Panel session – Our panellists Lee Hawksworth, HMRC, and Saman Badakhshan, L&G, discuss how they are putting a digital-first approach at the core of their business and technology driven customer interactions.
• 13:00- 13:15– Audience Q&A.
• 13:15-14:00 – Lunch, networking and digital demos.