Redesigning urgent referrals for York and Scarborough Hospitals NHS Trust

Hosted by dxw

Taking a service design approach to improving patient care.

An increasing flow of patients into the Emergency Department at the trust has been stretching resources and creating challenges in how quickly and effectively patients are being transferred or sent home.

The trust wanted to take a critical look at the urgent referrals processes involving their hospitals and primary care and how they could be improved. During a ten week project, they engaged digital and human factored design specialists dxw and CCD to adopt a service design approach to review interactions and pain points as well as examples of good practice.

We’ll share what we did, our findings and recommendations, and talk about how to move from design to implementation.

Dylan Roberts – Chief Digital Officer, York and Scarborough Teaching Hospitals NHS Foundation Trust
Marcia Rankin-Smith – Strategy and Transformation Lead at dxw
Leanne Coker – Senior Service Designer at dxw
Ciara Little – Design Researcher at CCD

Join us to find out about
– The challenge for urgent referrals
– Our service design approach
– What we learned
– The bigger picture for making change happen in Healthcare

We’re keen to share our experience and have an open discussion about related experiences in the sector.


Healthtech & Medtech, UI/UX/Design
Redesigning urgent referrals for York and Scarborough Hospitals NHS Trust
21st Sep 2021 12:00pm - 1:00pm
Hosted by dxw

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