Making Augmented Teams Work: Designing, Scaling and Maintaining Systems with Solus

Critical platforms need to do more than just “work” – they need to work under pressure, at scale, and around the clock. In this session, we’ll share the story of how we partnered with a major client to design, scale, and evolve a complex enterprise system – launched during COVID and now supporting 3,000+ users operating 24/7/365.

What began as a departmental platform for around 600 users during standard business hours has become a business-critical system used across multiple functions. This evolution offers a real-world perspective on what it takes to build resilient software for continuous operation – and the engineering, delivery, and team dynamics behind it.

Drawing on our experience as a long-term, embedded delivery partner, we’ll explore how an augmented team model has enabled sustained delivery, innovation, and continuity in a high-stakes environment. From architectural decisions to agile principles, this session will share learning from a case study in enterprise-grade software delivery.

What this session will cover:

• How delivery was adapted under COVID conditions without compromising stability
• The engineering decisions that enabled scale, resilience, and business-aligned integrations
• The role of agile principles in managing a long-term, evolving rollout
• What makes an augmented delivery model succeed in enterprise environments
• Lessons learned in scaling from departmental use to full enterprise adoption