Implementing big systems like ERPs (Enterprise Resourcing Planning) and CRMs (Customer Relationship Management) is hard!
Come along to this discussion-based session to share your experiences and learn from others in the community about how things like change fatigue, ‘silver bullet’ thinking, and ‘slippery slope’ creep can make these projects difficult to do well.
Dan Ford is a Senior Business Analyst Consultant at Herd Consulting. His years of varied admin and support experience in the private and public sectors before becoming a BA shaped his appreciation of the pain that comes from bad processes and poorly defined problems. Before joining Herd, he spent nine years in various roles at the University of Cambridge, most recently as the Lead BA on a major transformation programme.
Senior Consultant & Business Analyst, Herd Consulting