From Firefighting to Forethought: How Agentic AI is Redefining IT Operations

Organised by BMC Helix

As digital ecosystems scale in size and complexity, traditional IT operations models are cracking under the pressure.

IT leaders need more than dashboards and alerts; they need autonomous, outcome-driven action.

That’s where Agentic AI steps in.

In this session, we’ll explore how BMC Helix is helping NHS trusts, government bodies, and digital-first enterprises adopt intelligent, multi-skilled agents that:

  • Detect and resolve incidents in real time
  • Optimise performance across hybrid environments
  • Reduce operational overhead by millions
  • Free up human capital for innovation, not firefighting

We’ll go beyond the buzzwords to show how Agentic AI works in practice and how organisations are moving from experimentation to enterprise-scale adoption.

We’ll also demystify the foundational building blocks of AI success, including:

  • The role of Knowledge Models in enabling contextual intelligence
  • How Service Models act as a blueprint for autonomous resolution
  • What’s required for safe, explainable AI in live environments

Expect live scenarios, use case examples, and guidance on what you need to have in place to make AI actionable, safe, and ROI-driven.

This event is aimed at: Digital Transformation Leaders, Heads of IT, Ops / Infrastructure / Service Management, Public Sector CIOs / CTOs, Automation and AI Strategy Teams, Enterprise Architects exploring next-gen AI capabilities.

Speakers Include:

AI & Machine Learning, Data
29th Sep 2025
3:00pm - 4:00pm
Organised by BMC Helix
Online
Virtual
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