Digital Design for the Public Sector: How to Improve Services at Scale

Many public sector organisations share the challenge of finding ways to improve their services that bring greater efficiencies and improve life for their users. The current economic and political climate has brought this into sharp focus.

The public sector is often faced with large inherited underperforming or disjointed services. Many of these are vital services that serve citizens all hours of the day. The digital design process itself holds a central role in delivering better outcomes. While there’s not a one solution-fits-all-approach, there are some key things to consider when you’re laying the foundations for change at scale.

In this session, we’ll share our practical experience of working with public sector organisations to transform national services. Including:

• unravelling complex services that have been shaped over time (for good or bad)
• identifying pathways to success
• transitioning services that are serving citizens 24/7
• why culture, collaboration and communication are key

Participants’ takeaways

If you want to find out more about the role of digital design in the transformation of large scale services, and / or share your experiences, please join us.